Shipping and Delivery
The price of your product includes Free Threshold Delivery. This is defined as the first dry area of your home; either the garage or through the front door as long as there is no more than 7 ascending steps to the front door. The box will be placed in the foyer. You will need to tell the trucker where to place the wood pallet that the product was shipped on; either the garage or the curb.
If you require any additional services including additional flights of stairs, unpacking, room of choice placement and removal of debris, please contact us before placing your order at 845-369-8994 or firstname.lastname@example.org.
Free delivery is included in the price for most areas in the Continental United States. If you live in an outlining area, there will be additional fees to pay. Furnitech will alert you if this is the case. We do ship to Hawaii and Alaska.
Transit time is approximately 2-3 weeks depending on where you live.
Your product was carefully inspected and packed prior to being shipped. When the unit arrives, please inspect carefully the outer carton for damage. If damage is apparent, please open the carton to check further for any product damage. If there is a problem, please contact us immediately at 877-798-8726.
Images and a written description of the damage should then be sent to Furnitech via e-mail at email@example.com.
In any case you have 48 hours to report to us any issues you might be experiencing with your product.
If a problem is encountered, Furnitech will either replace the part in question or exchange the entire cabinet.
The shipping company will call you in advance to schedule a delivery appointment (usually 24-48 hours prior to delivery). Deliveries are typically made between the hours of 8:00 AM – 6:00 PM Monday through Friday and will be scheduled within a 4 hour window.
*IF YOU ARE IN NEED OF A CERTIFICATE OF INSURANCE FOR A DELIVERY, THE ADDITIONAL CHARGE IS $125.00 AND MUST BE PAID IN ADVANCE, PLEASE CONTACT US WITH REQUIRMENTS.
In most cases, your cabinet is shipped fully assembled with only minor work on your part (door & drawer hardware will need to be mounted). For several models, legs will need to be attached.